How refunds and cancellations work for our service fees versus USPTO government filing fees.
How service fees and USPTO government fees are handled for refunds and cancellations.
This Refund Policy applies to services purchased from Trademark Official through https://trademarkofficial.com. Our services include additional trademark classification/amendment support and trademark refiling preparation support.
Our disclosed service/preparation fees are separate from USPTO government filing fees. USPTO fees are paid for trademark filings with the United States Patent and Trademark Office. Once USPTO fees are submitted to the USPTO, they are generally non-refundable under USPTO rules.
If you cancel before we begin preparation work on your order, you may be eligible for a refund of our service fee, minus any third-party costs already incurred on your behalf. Contact us at support@trademarkofficial.com to request cancellation.
Once document preparation, review, or filing-support work has started, service fees may be non-refundable depending on the work performed. If materials have been prepared, filed, or submitted on your authorization, refunds may be limited or unavailable.
Email support@trademarkofficial.com or call (571) 279-0767 with your name, order reference (if available), trademark serial/application number, and reason for the request. We will respond within 1–2 business days.
Please contact us before initiating a chargeback so we can resolve your concern. Unauthorized chargebacks for completed services may be disputed with supporting documentation.